Service System
Full-process Integrated Service System
We have established a full-process integrated service system that forms a closed loop covering preliminary demand communication, customized solution design, project implementation, process control and after-sales operation & maintenance. We break down service barriers between different links, assign dedicated contacts for full-cycle follow-up, and conduct one-stop overall coordination of all matters. Every service node is efficiently connected. Through the integrated response model, we reduce communication costs and deliver consistent, reliable and hassle-free full-lifecycle solutions to customers.
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Dedicated contact person
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Rapid Response
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Full-lifecycle Service
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Customized Solution Design
Service Process
We cover the full chain of pre-project customer communication, mid-term project implementation and post-project continuous maintenance, and deliver one-stop, full-process integrated services.
Pre-project communication
We gain an in-depth understanding of customer requirements and project environment, carefully sort out project pain points and expected goals, fully align with all demands, and accurately assess on-site conditions, laying a solid foundation for subsequent solution planning.
Customized Solution
We deliver customized design tailored to customer conditions, and optimize solution details based on on-site working conditions and project objectives. Balancing practicality, feasibility and cost control, we output scientific and comprehensive professional design solutions.
Equipment manufacturing
We carry out standardized equipment production in accordance with established plans, strictly control every production process, and implement full quality inspection standards. With rigorous oversight over product precision and quality, we ensure all equipment is manufactured on schedule and in full compliance with quality requirements.
Installation and Commissioning
We carry out on-site installation and commissioning strictly per plan, standardize assembly procedures, and verify equipment parameters one by one. Operating conditions are optimized to guarantee stable, compliant equipment performance and seamless formal operation.
Monitoring during Trial Operation
We continuously carry out monitoring during equipment trial operation, track all operating indicators in real time, promptly identify potential risks, and optimize operating parameters to ensure the equipment meets stable and reliable operation standards.
Installation and Commissioning
We establish a long-term after-sales maintenance mechanism, conduct regular inspections on equipment operating status, respond quickly to fault reports, and provide technical support and maintenance services to sustain the long-term stable operation of equipment.
Certifications
Obtained more than 50 patents and multiple international certifications
PRE-SALE SERVICE
Customer Demand Assessment
Custom‑made Solution Design
Technical Demonstration & Q&A
Cost and Construction Period Documents
In-sales service
Manufacturing & Commissioning Guidance
Production & Structural Optimization
Schedule, Quality & Logistics Coordination
Guaranteed Project Delivery
Technical service
Process Parameter Optimization
Process Tuning
Operation Index Monitoring and Guidance
Equipment Technical Upgrade
After-sales service
24‑Hour Support for Urgent Issues
Spare Parts Supply
Operation Index Monitoring & Guidance
Whole‑Life‑Cycle Continuous Maintenance
After-sales Response Time
Urgent (P1) Response within 2 Hours
Equipment failures causing production stoppages or safety risks; immediate remote assistance, on-site dispatch if necessary.
High Priority (P2) Response within 8 Hours
Severe performance degradation or recurring problems affecting production efficiency.
Medium Priority (P3) Response within 24Hours
Operational issues, minor malfunctions, or optimization needs that do not affect production.
Low Priority (P4) Response within 48 Hours
General consultations, documentation requests, or routine technical consultations.
Project Cases
